We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative at Diamond Interchem. In this role, you will be responsible for providing excellent customer service to our clients in the chemical industry, as well as assisting with sales and order processing.
Key Responsibilities:
- Respond to customer inquiries and requests via phone, email, and chat
- Assist with sales and order processing, including handling quotes and placing orders
- Resolve customer issues and complaints in a timely and professional manner
- Collaborate with other members of the customer support team to identify and resolve issues
- Assist with the development and implementation of customer service policies and procedures
- Maintain accurate records of all customer interactions and transactions using our Ticketing system
- Keep up-to-date with industry trends and developments
- Attend industry events and trade shows as necessary
Requirements:
- Associates degree or equivalent experience
- 2+ years of experience in customer service, preferably in the chemical industry
- Excellent communication and interpersonal skills
- Ability to multitask and manage time effectively
- Proficiency in Microsoft Office and Ticketing systems
- Strong problem-solving and conflict-resolution skills
- Proficiency in English is a plus
We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company. If you are a driven and ambitious sales support professional with a passion for driving the best customer experience, we encourage you to apply for this exciting opportunity.
——————————————————————————————————————————–
Life at Diamond Interchem:
DIC is a leading chemicals import and distribution company, with a strong commitment to diversity and inclusion. We are proud to be a company that is predominantly staffed by women, with 70% of our employees being female. We value diversity and believe that our differences make us stronger. We are committed to creating a workplace culture that is respectful, collaborative, and supportive, and we offer a range of benefits and development opportunities to help our employees thrive.
Our team of dedicated professionals is committed to providing the highest quality products and services to our clients. Founded in 1997, we have grown significantly over the years and now have a global presence, with offices and distribution centers in multiple countries.
If you are looking to join a dynamic and forward-thinking company that is committed to diversity and the empowerment of women, we encourage you to explore career opportunities at DIC. We believe that our success is driven by our people, and we are always looking for talented and motivated individuals to join our team.